55bwm Privacy Policy – How We Protect Your Data

1. Data Controller

The data controller responsible for the personal information collected via the 55bwm Platform (accessible at 55bwm.vip) is 55bwm Casino (hereinafter "55bwm", "we", "us", or "our"). 55bwm operates as a PAGCOR-regulated online gaming platform serving Filipino players. As data controller, 55bwm determines the purposes and means of processing personal data collected through the Platform in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

By registering an account on the 55bwm Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and use of your personal data as described herein. If you do not agree with any provision of this Policy, you must cease using the Platform immediately.

2. Data We Collect

55bwm collects the following categories of personal data in connection with the provision of our online gaming services:

• Identity Data: Full legal name, date of birth, nationality, gender, and government-issued identification number (e.g., PhilSys National ID number, passport number, or driver's license number).
• Contact Data: Philippine mobile number, email address, and residential address (barangay, city or municipality, province, and postal code).
• Financial Data: GCash account number, PayMaya account details, bank account numbers (BPI, BDO, Metrobank, or other Philippine banks), deposit and withdrawal transaction records, and account balance history.
• KYC Verification Data: Scanned copies or photographs of government-issued identification documents, selfie photographs for facial verification, and proof of address documents where required.
• Gaming Activity Data: Game sessions played, bets placed, game outcomes, bonus claims, wagering history, and responsible gaming tool usage (deposit limits, self-exclusion elections, etc.).
• Technical Data: IP address, device type and model, browser type and version, operating system, session timestamps, and geolocation data (country and region level).
• Communications Data: Records of live chat conversations with 55bwm support, email correspondence, and any player feedback or complaint submissions.

55bwm does not collect sensitive personal information as defined under the Data Privacy Act (e.g., health or medical data, political opinions, religious beliefs) except where directly relevant to a responsible gaming assessment or regulatory compliance requirement.

3. How We Collect Data

55bwm collects personal data through the following means:

• Direct provision: Data you submit during account registration, KYC verification, deposit or withdrawal requests, support interactions, or promotional participation.
• Automated collection: Technical data collected automatically via cookies, web beacons, server logs, and similar tracking technologies when you access or use the Platform.
• Third-party sources: Identity and fraud-screening data from PAGCOR-approved KYC verification service providers; payment transaction data from GCash, PayMaya, and Philippine banking partners; and device fingerprinting data from fraud prevention providers.

4. Purpose & Legal Basis for Processing

55bwm processes your personal data for the following purposes and on the following legal bases:

• Contract performance: To create and manage your account, process deposits and withdrawals, provide gaming services, and resolve disputes — all necessary to fulfill 55bwm's obligations to you as a registered player.
• Legal and regulatory compliance: To fulfill PAGCOR licensing obligations, KYC and AML requirements under Philippine law, age verification (21+ requirement), and reporting obligations to the Anti-Money Laundering Council (AMLC) of the Philippines.
• Legitimate interests: To detect and prevent fraud, money laundering, bonus abuse, and multi-account violations; to improve Platform performance; and to maintain the security and integrity of the 55bwm gaming environment.
• Consent: To send promotional communications and bonus offers where you have opted in to receive such communications. You may withdraw this consent at any time by updating your communication preferences in account settings or contacting support.
• Responsible gaming: To monitor gaming patterns for indicators of problem gambling, enforce player-set deposit and loss limits, and implement self-exclusion requests in compliance with PAGCOR responsible gaming requirements.

5. Data Sharing & Disclosure

55bwm does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We share personal data only in the following circumstances:

• Service providers: KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), game software providers, fraud prevention vendors, and cloud infrastructure providers acting as data processors on 55bwm's behalf and under binding data processing agreements.
• Regulatory authorities: PAGCOR, the AMLC, the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law, court order, or regulatory direction.
• Corporate transactions: In the event of a merger, acquisition, or asset sale involving 55bwm, your personal data may be transferred to the acquiring entity subject to the same data protection obligations described in this Policy.
• Safety and fraud prevention: To law enforcement agencies or other operators where we have reasonable grounds to believe disclosure is necessary to prevent fraud, protect player safety, or respond to an emergency.

All third-party service providers who process personal data on behalf of 55bwm are required to implement appropriate technical and organizational security measures and to process data only as instructed by 55bwm.

6. International Data Transfers

Some of 55bwm's service providers — including cloud infrastructure and game software providers — may be located outside the Philippines. Where personal data is transferred internationally, 55bwm ensures that such transfers are conducted in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations. This includes requiring recipient parties to implement data protection standards substantially equivalent to those applicable in the Philippines, through contractual data protection clauses, adequacy findings, or other lawful transfer mechanisms recognized by the National Privacy Commission.

7. Data Retention

55bwm retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and PAGCOR regulatory requirements. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required under Philippine AML legislation.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs are retained for a minimum of three (3) years for audit, dispute resolution, and regulatory compliance purposes.
• Communications data (support chat logs, emails) is retained for two (2) years from the date of the interaction.

Following the expiration of applicable retention periods, personal data is securely deleted or anonymized in accordance with 55bwm's internal data retention and disposal procedures.

8. Cookies & Tracking Technologies

55bwm uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: Required for core Platform functionality including session management, authentication, and security. These cookies cannot be disabled without impairing your ability to use the Platform.
• Performance cookies: Used to collect anonymized analytics data (page load times, feature usage, error rates) to help us improve Platform performance for Filipino players.
• Functionality cookies: Used to remember your preferences (e.g., language settings, preferred game categories, deposit limits previously set) to personalize your 55bwm experience.
• Fraud prevention cookies: Used by our fraud detection provider to identify unusual access patterns and protect your account from unauthorized access.

You may manage non-essential cookie preferences via the cookie settings panel accessible from the footer of the Platform. Note that disabling certain cookies may affect Platform functionality.

9. Your Data Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 55bwm:

• Right to be informed: The right to know whether 55bwm holds personal data about you and the basis for its collection and processing.
• Right of access: The right to request a copy of the personal data 55bwm holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: The right to request deletion of personal data where it is no longer necessary for the purpose for which it was collected, subject to 55bwm's legal and regulatory retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe 55bwm has violated your data privacy rights.

To exercise any of the above rights, submit a written request to [email protected]. 55bwm will respond to data subject requests within fifteen (15) business days, as required under NPC regulations.

10. Children's Privacy

The 55bwm Platform is strictly intended for individuals aged 21 years and older, as required by PAGCOR regulations governing online casino gaming in the Philippines. 55bwm does not knowingly collect personal data from individuals under the age of 21. If 55bwm becomes aware that a minor has registered an account or submitted personal data, the account will be immediately suspended, all balances will be forfeited, and all associated personal data will be deleted in accordance with our data retention procedures. Parents or guardians who have reason to believe that a minor may have accessed the 55bwm Platform should contact us immediately at [email protected].

11. Security Measures

55bwm implements technical and organizational security measures appropriate to the risk profile of our processing activities, including:

• SSL/TLS encryption for all data transmitted between your device and the 55bwm Platform.
• Encryption of sensitive data fields (including financial account details and KYC document data) at rest using industry-standard encryption algorithms.
• Role-based access controls ensuring that 55bwm staff access personal data only on a strict need-to-know basis.
• Two-factor authentication (2FA) available to all registered players and mandatory for 55bwm administrative accounts.
• Regular third-party security audits and penetration testing of Platform infrastructure.
• Incident response procedures compliant with NPC data breach notification requirements under the Data Privacy Act.

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying 55bwm immediately if you suspect unauthorized access to your account.

12. Policy Updates

55bwm reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, PAGCOR regulatory requirements, Platform functionality, or 55bwm's data processing practices. Material changes to this Policy will be communicated to registered account holders via email or in-Platform notification at least fourteen (14) days prior to the changes taking effect. Continued use of the 55bwm Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. The "Last Updated" date at the top of this document reflects the most recent revision.

13. Contact & Data Protection Officer

For all privacy-related queries, data subject access requests, or concerns about 55bwm's handling of your personal data, please contact our Data Protection Officer (DPO):

Data Protection Officer — 55bwm Casino
Email: [email protected]
Available: Monday to Sunday, 9:00 AM – 9:00 PM Philippine Standard Time (PST)

Complaints that cannot be resolved directly with 55bwm may be escalated to the National Privacy Commission of the Philippines (NPC) through the NPC's official complaint channels.